At Grammer Printers, we are committed to delivering high-quality printed products. As all items are produced to order, our refunds and returns policy reflects the bespoke nature of our services.

Custom Printed Items
Due to the personalised nature of printed materials, we are unable to accept returns or offer refunds for correctly produced items that match the approved artwork and specifications provided at the time of order.

Damaged or Faulty Goods
If your order arrives damaged or contains a printing fault, please notify us within 3 working days of delivery. We may request photographic evidence to assess the issue. Where a fault is confirmed, we will offer a reprint or a suitable resolution at no additional cost.

Artwork Approval
Customers are responsible for checking all artwork proofs carefully before approval. Grammer Printers cannot be held responsible for errors such as spelling mistakes, incorrect information, or design issues once final approval has been given.

Colour Variations
While we aim for colour accuracy, slight variations may occur due to differences in screen displays, print processes, and materials. These variations are considered acceptable within industry tolerances and are not grounds for refunds.

Order Cancellations
Orders may only be cancelled prior to production. Once printing has commenced, cancellations are not possible and charges may apply.

Non-Delivery
If your order has not been delivered within the agreed timeframe, please contact us so we can investigate and resolve the issue promptly.

Contact Us
If you have any concerns regarding your order, please get in touch with our team and we will be happy to assist.